If you are not completely satisfied with your purchase please fill out the RETURN FORM and send your item(s) back within 28 days of receipt to the following address:


K. & W. Handel, Lager & Verpackungen GmbH
c/o On Vacation
Heinz-Uhlitzsch-Straße 5
16761 Hennigsdorf


The customer pays for the direct shipping cost of the return. We kindly ask you to send the parcel using a delivery service that insures you for the value of the goods. Please notice that the processing time for refunds can take up to 5 working days. 

We kindly ask you to only return a product in its original condition (avoiding stains and odours).

*Be aware that the return policy for orders including free gifts may vary depending on purchase value. You may possibly be charged for your free item if you decide to request a refund for returns. Size exchanges are excluded.