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Terms & Conditions

New Visions Berlin GmbH
Sredzkistr. 16
10435 Berlin
Germany

Please find information to our Data Privacy and Cookies use here.

Applicability

All business relationships between Ulrich Hasselmann & Annelie Schober GbR,Ulrich Hasselmann & Annelie Schober, Sredzkistr. 16, 10435 Berlin hereinafter referred to as vendor – and the purchaser – hereinafter referred to as buyer – shall exclusively be subject to the following General Terms and Conditions in the version which has been valid at the time of placing the order by the buyer.

Any deviating terms and conditions of the buyer do not apply, unless the vendor has expressly agreed to their validity in writing.

Conclusion of the Contract

The presentation of the goods in the online shop of the vendor does not constitute a binding offer for the conclusion of a contract. It rather constitutes a non-binding invitation to the buyer to submit an offer to buy to the vendor. An offer to buy is submitted by the buyer to the vendor by an order of the goods displayed in the online shop of the vendor.

An order of the goods presented in the online shop comprises the following steps:

a) Selection of the desired goods by clicking on the respective product.

b) Selection of the desired size by clicking on the button “Select size” (insofar as varying sizes are available and being offered).

c) Adding the goods to the cart by clicking the button “Add to bag”.

d) Entering the voucher code for the grant of a rebate, insofar as the vendor has issued a voucher.

e) Passing on to the shipping and payment process by clicking the button “Checkout”.

f) Entering the e-mail address, the password and clicking the button “Sign In” if a customer account already exists.

g) After the induction of the delivery and payment process according to Point

h) Enter the invoice and delivery details. In the case of an already existing customer account and the entry of the corresponding login details to the customer account, confirm the registered invoice and delivery details by clicking the button “Continue” or, as far as necessary, enter the new invoice and delivery details and confirm this by clicking the button “Continue”.

i)Where the delivery address diverts from the billing address, enter the delivery address and confirm by clicking the button “Continue”.

j) Determination of the method of payment by clicking the payment option “Paypal” or “Credit Card” and clicking the button “Continue”

k) Examination of the order, the invoice details, the delivery details, the method of delivery and the method of payment.

l) Confirmation of acknowledgement of the General Terms and Conditions, the right of withdrawal and the data protection policy of the vendor.

m) Binding submission of payment obliging order by clicking the button “Buy Now”.

The trader shall ensure that the consumer, when placing his order, explicitly acknowledges that the order implies an obligation to pay. If placing an order entails activating a button or a similar function, the button or similar function shall be labeled in an easily legible manner only with the words “order with obligation to pay” or a corresponding unambiguous formulation indicating that placing the order entails an obligation to pay the trader. If the trader has not complied with this subparagraph, the consumer shall not be bound by the contract or order.

The buyer can correct input errors in the course of the delivery and payment process at any time and at the latest before sending off the binding order obliging payment through clicking the button “Edit” and getting back to the page where the relevant details of the buyer were given and can be corrected.

Moreover, the buyer can correct input errors in the course of the delivery and payment process at any time and at the latest before sending off the binding order obliging payment through clicking the button “Back”, which is provided in the utilized internet browser, and getting back to the cart, where the buyer’s chosen good/s can be removed from the cart, reduced in their numbers, multiplied or complemented by further goods at any time.

The buyer can cancel the order process at any time by shutting down the internet browser.

When the buyer places an order with the vendor, he immediately receives a confirmation of the order via e-mail. The confirmation of the order does not constitute an acceptance by the vendor of the offer to buy, but a notification to the buyer, which confirms the receipt and the precise scope of the order to the buyer.
An effective sales contract between the buyer and the vendor only materializes when the buyer receives from the vendor – in addition to the confirmation of the order – an order confirmation via e-mail. The buyer receives an order confirmation within a processing time of 48 hours after confirmation of the order, if the ordered goods are in stock and available for delivery.

If the ordered goods cannot be delivered on time or at all, the vendor informs the buyer of this within 48 hours after the confirmation of order. If the ordered goods cannot be delivered on time, the buyer may choose to wait for the ordered goods or decide to cancel the order. If the goods cannot be delivered at all, the vendor prescinds from an order confirmation. A contract does not materialize in this case. Payments already rendered by the buyer will be reimbursed immediately by the vendor.

Returns
Find all information regarding returns here.

Right of withdrawal
The buyer can revoke the contractual agreement in writing (e.g. letter, fax, e-mail) within 14 days without statement of reasons or – if the customer receives the goods before the end of this period – also by returning the goods. The period begins upon receipt of this notification in writing, but not before the goods are received by the recipient (where similar goods are delivered on a recurring basis, then not before receipt of the first partial delivery) and also not before fulfillment of the vendor’s duties of information pursuant to Art. 246 § 2 in conjunction with § 1 (1) and (2) of the Introductory Act to the Civil Code (“EGBGB”) as well as the vendor’s duties according to § 312g (1) sentence 1 of the BGB in conjunction with Art. 246 § 3 EGBGB. The cancellation period is observed by timely sending the withdrawal notice or dispatching the goods.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and will be transfered to your account or will be processed back to you via Paypal, within 2 to 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at always@on-vacation.club.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at always@on-vacation.club and send your item to:
TMB Fulfillment
c/o On Vacation
Wittestraße 46-48
13509 Berlin
Germany

Shipping
To return your product, you should mail your product to:
TMB Fulfillment
c/o On Vacation
Wittestraße 46-48
13509 Berlin
Germany

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Special information:
Legal exclusion of the right of revocation:
The right of revocation, unless otherwise provided, does not exist in the case of – an order of goods, which are made according to specifications of the customer or clearly are tailored to the personal needs or which are not suitable for a return due to their condition or are easily perishable or whose expiration date would be exceeded (§ 312d (4) no. 1 BGB), – for the delivery of audio or video recordings or software, in cases where the delivered data carriers have been unsealed by the user (§ 312d (4) no. 2 BGB), – delivery of newspapers, journals and magazines (unless the user has made his contractual statement for the delivery of newspapers, journals and magazines over the telephone) (§ 312d (4) no. 3 BGB).

End of information concerning right of withdrawal

Storage of the contract text
The vendor stores the order of the buyer with the order data provided by the buyer. Additionally, the vendor stores the contract note with the General Terms and Conditions included in the contract.
The buyer can save and print the order and contract confirmation sent to him by the vendor via e-mail. The buyer can click on, save and print the General Terms and Conditions during or immediately after the order process.

Conditions of payment
The buyer can pay for the order by “PayPal”, "Credit Cards" or “Wire Transfer”. Any other means of payment is only possible after an express agreement with the vendor in writing.

Payment by wire transfer

For payment via wire transfer please use the account information we send to you after the purchase.

Payment via Paypal and credit cards

Please follow the Paypal instructions after your purchase.

Delivery / Shipping costs

1. Shipping within Germany and EU Countries, incl. the UK, is provided via DHL Standard. International orders (outside the EU) will be shipped after consulitation of our sales team via always@on-vacation.club. On-Vacation.club bears the risk of transportation.

2. The merchandise will be ready for shipment two days after your order was placed at the latest. Upon dispatch, your parcel will arrive in one to four business days, depending on the shipping method and the destination, unless it was agreed otherwise.

3. Shipping Costs

Destination Delivery time Shipping Costs
Germany 1-3 Workdays FREE
Other EU Countries 2-4 Workdays 9.00 EUR
Outside EU 5-10 Workdays 16.00 EUR

 
4. For deliveries to countries other than Germany, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer. Refused packages will be refunded minus the return shipping costs.

5. Items will be shipped from Berlin, Germany with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.

6. The goods ordered by the buyer are insured up to a value of 500 € by the vendor.
An insurance of the ordered goods exceeding the amount of 500 € by the vendor or shipment with another deliverer (other than DHL) or another means of shipment will only be possible after an individual agreement in writing with the vendor.

Prices
All prices quoted in this online shop incl. shipping costs include the statutory value added tax.

Reservation of proprietary rights
The goods remain the property of the vendor until the payment is made in full.

Set off / withhold
The purchaser is entitled to offset only insofar as the purchaser’s claim is undisputed, disputed but ready for decision or assessed in a legally binding judgment. The customer shall be entitled to enforce a right of retention only against counter-claims under the same contract.

Warranty rights / Costs for returning goods of withdrawal
The statutory warranty rights shall be valid. If the buyer uses his right of withdrawal, he has to bear the costs of reconsignment, if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed the amount of 40 € or if, in case of a higher value of the product, the buyer has at the time of the withdrawal not performed the return service or the contractually agreed partial payment. Otherwise the reshipment is exempt from charges for the buyer.

Data protection
The vendor uses the customer’s data in accordance with his data privacy statement.

Language
The contract language is German.

Applicable Law
The contractual relationship between the vendor and the buyer shall be governed by the law of the German Federal Republic to the exclusion of the provisions of the UN Convention on Contracts for the International Sale of Goods. Excluded from the choice of law are the strict stipulations of the customer protection law of the country, where the customer has his habitual residence.

Place of jurisdiction for all disputes arising from the contractual relationship between the vendor and the buyer is the seat of the vendor, in as far as the buyer is a merchant, a legal person under public law or special fund under public law.

Severability clause
Should one or more of these General Terms and Conditions be or become invalid, this does not affect the validity of the remaining provisions of the General Terms and Conditions.